We are sorry, but wheelchairs are not available for hire.
Is breakfast available?
Breakfast is not served at the hotel.
Please visit the Japanese bakery PANYA on the hotel premises, which is open from 7am.
What is the voltage and shape of power sockets in Cambodia?
Power outlets in Cambodia are ‘A-type’ and ‘C-type’.
As the voltage in Cambodia is 220 V, guests are advised not to use their own hair dryers, hair irons or other products with a different voltage, or bring a transformer. Transformers are not available at the hotel.
Does the hotel have a smoking area?
Smoking is prohibited in all rooms, although a smoking area is provided near the swimming pool.
A fine of USD 50 will be levied if you are found smoking in the room.
Smoking is allowed on balconies in rooms with private balconies.
Does the hotel have guest parking? Is it free of charge?
No guest parking spaces are available.
Does the hotel have a laundry service?
There is a communal washing machine, which you are free to use. Please prepare your own detergent and fabric softener.
We can introduce you to a nearby laundry service, please ask the nearest staff member for details.
What is the hotel's policy on check-in/check-out?
Check-in is from 2pm and check-out until 11am.
Are there any convenience stores nearby?
There is a Japanese pharmacy right next door, a 24-hour café, Burger King, convenience store, etc. within a 1-minute walk, and a supermarket within a 5-minute walk from.
Can I go out at night?
Possible. A security guard will be at the entrance.
Is it possible to pre-book a taxi from the airport to the hotel?
We are sorry, we do not accept reservations at the hotel, we recommend using Grab.
Is it possible to store luggage before check-in and after check-out?
It is possible, please feel free to contact us.
How much does early check-in cost?
From 6:00-8:00 100% of the room rate is charged on the same day, from 8:00-12:00 50% and from 12:00-14:00 30% of the room rate.
Please contact us in advance if you require this service. *Not required for monthly plans.
How much does late check-out cost?
From 11:00 to 15:00, 30% of the room rate is charged on the same day; from 15:00 to 18:00, 50%; after 18:00, 100%.
Please contact us in advance if you wish to make a reservation. Monthly plans do not require this.
Can cots or extra beds be arranged?
We are very sorry, we do not have any available.
Are pets allowed in the accommodation?
We regret to inform you that we are unable to accept your request.
Are rooms with kitchens equipped with microwaves, rice cookers and crockery?
Microwaves and rice cookers are not provided, but microwaves are at the disposal of the restaurant. Cooking utensils such as crockery, pans and pots can be borrowed.
What amenities are provided in the rooms?
Electric kettle, minibar fridge, glasses, coffee cups, slippers, toothbrush, bath towels, face towels, shampoo, body soap, hand soap, hairdryer, hangers and laundry basket.
Is there a safety deposit box in the room?
A safe deposit box is available. Security guards are available at night only.
Please take care to store valuables in a safety deposit box. (The hotel is not responsible for lost or stolen valuables.)
What cards can I use and can I pay by card or non-cash?
Visa and Master cards are accepted. For non-card and non-cash payments, please contact
If you have a bank account in Cambodia, you can pay by KHQR.
